Refunds

When we refund an unlock

If a notice you unlocked turns out to be a duplicate of one you already had, or the notice was withdrawn by the buyer before the day you unlocked it, we return the unlock or refund it. Tell us within seven days.

Payments that did not go through

If money left your mobile money account but access was not granted, send us the transaction reference. We reconcile against the gateway and either grant the access or refund it.

Subscriptions

A subscription is a paid period, so we do not refund part of one that has been used. If you paid for the wrong plan and have not used it, write to us the same day and we will sort it out.

How to ask

Email support@tenderboard.test with the receipt number from your billing page.